Jacqui Lennon is Head of Retail for Zurich’s Life Insurance business in Australia. Jacqui is accountable for the retail business which includes advised and self-directed segments. Jacqui is responsible for understanding customer and adviser needs and ensuring Zurich’s products and experiences meet these needs in a sustainable manner.
Prior to Zurich, Jacqui was Head of Product and Customer Experience at Allianz Retire+, a purpose-built retirement product life company, where she was responsible for the design of innovative products and client experience.
With 20 years’ experience in financial services, Jacqui has also previously held executive roles in product design and strategy at IRESS, as well as roles with Macquarie Group, including as a division director leading client experience in Personal Banking.
Jacqui holds a Master of Criminology, Bachelor of Laws and Bachelor of Economics from the University of Sydney. She also holds a Master of Business and Technology from the University of NSW. Jacqui attended the Stanford University Customer-Focused Innovation | School Bootcamp and is a Graduate of the Australian Institute of Company Directors.