Zurich's Product and Proposition Development Process
Zurich’s mission is to help our customers understand and protect themselves from risk.
Our product oversight and governance arrangements are designed to bring products and propositions to market that:
- take into account our customers’ objectives, financial situation and needs
- do not adversely affect customers
- prevent or mitigate detriment to customers.
Before selling or distributing a product, Zurich develops its products and propositions:
- identifying our customers' target market
- identifying what is not our customers' target market
- reviewing distribution arrangements and working with distributors where relevant.
In addition to assessing our products and propositions as suitable for sale and distribution on their introduction, we monitor and review our products and propositions on an ongoing basis to check that they remain appropriate for our customers’ objectives, financial situation and needs.
Where necessary, Zurich modifies or withdraws a product or proposition if it does not meet our criteria.
Target Market Determinations (TMDs)
As an issuer of financial products, Zurich complies with the Design and Distribution Obligations (DDO) regime, which came into force on 5 October 2021.
The regime imposes a range of obligations, including creating a Target Market Determination (TMD), which is a written document identifying the target market that the financial product is suitable for.
TMDs are either available on this website, or you may ask for a copy and make any other enquiries by contacting Zurich Australian Insurance Limited by email to zurich.tmd@zurich.com.au, by telephone on 132 687 or in writing at 118 Mount Street, North Sydney NSW 2060.
TMDs are made available to your broker or the distributor, so you may also contact your broker or the distributor for the TMD that applies to you.
Accident and Health
Marine
Motor
Travel
TMD Distributor Reporting
Under the DDO regime, distributors of financial products must take reasonable steps that will, or are reasonably likely to, result in the distribution of a financial product being consistent with the TMD for that product. This includes obligations to report certain information to issuers, such as for complaints and breaches of product related distribution conditions.
This reporting is due quarterly and can be submitted to by completing this form and emailing it to zurich.tmd@zurich.com.au
Any significant dealing that is not consistent with a TMD should be reported to Zurich within 10 business days, by completing the “significant Dealings” tab of this form and emailing it to zurich.tmd@zurich.com.au
If you have any other questions or issues, please contact Zurich Product Development at gi.productdevelopment@zurich.com.au