Important Information:

In the event of severe weather or natural disasters in the holiday season, the claims response teams are ready and prepared to assist our customers and brokers.

Once safe to do so please contact us directly for assistance, or lodge your claim online for your Motor and Property claims.

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Make a Motor claim

Lodge Online Claim

You can lodge your claim online 24/7 and access our Priority Repair Service (available for sedans and light commercial vehicles).

Three simple steps and you're back on the road:

  1. Once you lodge your motor claim online, we will call you to agree a location for the repairer and a date for the vehicle drop-off.
  2. Drop your vehicle off for repair and we'll be in touch when repairs are complete.
  3. Collect your vehicle.

Our Priority Repair Service takes out all the hard work for you.

Fast

  • Automatic authorisation to commence repairs

Easy

  • No repair quotes or assessment required

Quality

  • Lifetime guarantee on the workmanship of all authorised repairs.
Find out more about Motor Priority Repair Service

Find out more about our claims insights and statistics.

View here

Other Claim Options

Call 1800 611 372

Email motor.claims@zurich.com.au

For damaged glass claims, call O’Brien Glass directly on 1800 000 388. Simply have your policy number and email address ready and they will do the rest. 

Our preferred repairers

Heavy Motor Accident Assist: for vehicles 5 tonnes and above call 1800 935 338

Claims forms 

Motor Vehicle Claim Form 529 KB, pdf
Motor Vehicle Insurance Windscreen Claim Form 527 KB, pdf
Direct Credit Request Form 486 KB, pdf

Track your claim

Through ZTrack you can see your claims progress and history, create reports and benchmark your motor fleet.

When it comes to claims, Zurich delivers

Zurich's claims team is dedicated to helping customers get back to business promptly, and has the credentials to show for it, including:

  • An average 4.5 stars out of 5 claims rating (claimscomparison.com)
  • Australian General Insurer Claims Team of the Year (2019 Insurance Business Awards)

Need more help?

We are here to help.

 

Or contact your broker for any new business or existing policy queries.

At Zurich, we are committed to recognising and supporting customers experiencing vulnerability. Find out how we can help.

Zurich Australian Insurance Limited is a signatory to the Motor Vehicle Insurance and Repair Industry Code of Conduct. For further information refer to https://www.abrcode.com.au/