We are experiencing a period of very high demand in our Life Insurance call centre and we apologise for any inconvenience this has caused. Reminder that you can log in or register for My Zurich to view your life insurance cover, access documents, pay your premium and make changes to your payment details and contact information.

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Customer Care

From simply updating your details to helping you understand your policy, we want to make it as quick and hassle-free as possible.

If you need to update your contact or payment details, or view your policy information, the easiest way is to visit My Zurich, our customer portal.

With My Zurich you can:

  • Access policy-related documents 24/7, in one place, for additional ease and convenience
  • Update your contact information, including address, email, phone number and mailing preference
  • View your cover details and premium transactions
  • Pay your overdue premiums online via credit card*
  • Update payment details for your policy(s)**
Register or login to My Zurich

* Online payments for overdue premiums can only be made via Visa or Mastercard and only for eligible products. Please refer to your Product Disclosure Statement for further information.
** Updating payment details is only available for eligible products. Please refer to your Product Disclosure Statement for further information.

If you need help understanding your policy, or you would like to speak to someone, you can contact our Customer Care team on weekdays 8:30am - 7:00pm AEST (Friday 8:30am - 5:30pm), we’ll be happy to help.

Visiting My Zurich is the easiest way to update your contact or payment details or view your policy information, but you can also access a range of forms below. 

Change your contact details

Moved house or changed your phone number? Completing this form ensures we have your most up-to-date contact details.  

Change your payment or direct debit details

Want to change the way you pay? Use this form to give us your new bank account or credit card details.

Nominate a beneficiary – non super

Use this form to nominate or update who receives the benefits of your policy in the event you pass away.

Nominate a beneficiary – super

If you have insurance through Zurich’s superannuation fund, use this form to nominate which of your dependents receive your benefits in the event you pass away.

Decline indexation increases

The inflation protection benefit protects the value of your insurance against the impact of inflation by increasing your insurance cover automatically each year. If you don't want this to happen, this form allows you to reject offers to increase your premiums.

Rollover Authority

If you have insurance through Zurich's Superannuation plan, use this form to pay premiums using funds from another superannuation fund.

Change of financial adviser

Use this form to change your financial adviser on your Zurich policy.

Waiting period reduction feature

Use this form to reduce your waiting period on your Zurich Income Replacement, Zurich Income Protector/Plus policy if you have recently changed employer and you no longer receive employer provided salary continuance.

Lost policy declaration and agreement form

Complete this form if you have lost your original Zurich insurance policy schedule.

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