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Connecting with Zurich just became a whole lot easier

The new and improved My Zurich customer portal is a smart and straightforward platform that allows you to quickly and easily view all your latest Zurich Insurance, Superannuation and Investment information at home or on the go.

Our mobile-optimised design allows you to connect on any device including mobile, tablet, laptop anytime, anywhere.

Locate, review and update your preferences, contact information, payment details and historical statements in seconds from the new dashboard.

You can also save time with instant payment processing to catch up on any overdue premiums and with 24/7 claims tracking  you can be confident that you will be always kept up to date.

Register or Log In today and use the guided help functionality to get started.

Multi-factor authentication (MFA) FAQs

We're adding extra security to the customer portal to make sure your policy and personal information stay safe. This change will apply to customers who use the portal, and it's all about keeping your personal information secure from unauthorised access.

In addition to using your username and password to log into the portal, we are introducing an extra step where you will be sent a verification code to your mobile phone. You will use this code as part of logging into the portal.

This process is known as multi-factor authentication (or MFA for short) and is designed to make sure your policy and personal information stay safe.

The first time you log into the customer portal after we introduce MFA to the login process:

  1. We’ll require you to provide a mobile number.
  2. We’ll then immediately send a verification code via SMS to this mobile.
  3. You’ll enter this code into the verification screen we provide and you will then be taken to your customer portal dashboard page like usual.

For all future logins to the customer portal, once you have successfully entered your username and password, you will only need to complete steps 2 and 3 above.

Step 1 only happens the first time you login.

There is nothing you need to do to prepare for the introduction of MFA. You just need to make sure you have your mobile phone with you each time you log into the customer portal.

When you first log in to the customer portal after we introduce MFA to the login process, we will ask you to provide your mobile number.

This will happen whether:

  • You don’t currently have a mobile number captured in our records; or
  • You have a mobile number on record but it’s different to the number you provide for MFA authentication; or
  • You provide the same mobile number as what we currently have on record.

It’s important to know that the mobile number you provide will update the mobile number we have on our records for you.

We're adding MFA to the customer portal’s login process to make sure your policy and personal information stay safe. This change will apply to all customers who use the portal, and it's all about keeping your personal information secure from unauthorised access.

No, the mobile number provided for MFA will need to be the mobile number recorded on your policy.

Only one mobile number is possible to ensure that access to your policy and personal information in the customer portal remains secure.

Update your mobile phone number with us either by;

  1. Logging into the customer portal, select ‘Your profile’ then ‘Your Contact Details’ to update your mobile number. Please note that once MFA has started, this mobile number will be used to send your verification code when logging into the portal.
  2. Your adviser can update your mobile phone number on your behalf. You will receive an email confirming your adviser has done this for you.
  3. Contact our Customer Care team and they can update your mobile number:

OnePath – 133 667 Weekdays 8:30am to 6:00pm AEST

Zurich – 131 551 Weekdays 8:30am - 7:00pm AEST (Friday 8:30am - 5:30pm)

IMPORTANT: If you no longer have access to your old mobile number, you or your adviser will have to contact our Customer Care team to update your mobile number before logging into the customer portal. 

Yes, even if you have changed your mobile number and not told us, the first time you login to the customer portal after we introduce MFA to the login process, the mobile number you provide will automatically update the mobile number we have on record.

If your mobile number has changed after the start of MFA and this is the first time you are logging into the portal since the start of MFA, you will be able to provide your new number for the authentication, as described I question 2 above. This will automatically update your mobile number on record.

If this is not the first time you are logging into the portal since MFA started, you must update your mobile phone number by contacting us before you try to login to the portal. After your initial login we will always SMS the verification code to the mobile number held on our records

We want to make sure everyone can enjoy the benefits of our customer portal, but it's important to note that having a mobile number is part of our enhanced security measures. If you don't have a mobile number, don’t worry, reach out to our friendly Customer Care team and they'll be happy to help you access your policy information and assist with any inquiries you may have.

Access to the customer portal is at an individual level and each policy owner is able to register for access to the portal using their own unique username and password.

MFA applies to each username and the mobile number held on record for that customer. Each individual policy holder can access the customer portal and will receive an SMS to their mobile when logging into the portal.

Yes, you can both still log in but remember that you will need to retrieve the verification code from your mobile phone, so make sure that you have access to the mobile during the time you are logging into the portal.