Information for our customers affected by ex-Tropical Cyclone Alfred

With ongoing severe weather events in QLD and NSW, we are working hard to support our customers and respond as quickly as possible.

How we can support you

We are here to help and settle claims as fast as possible.

Commercial property and motor vehicle claims

  • Lodge your claim online 24/7. This is the fastest way to get your property or motor claim processed. You can also ask your broker to lodge it for you.
  • Call us on 132 687
  • For damaged glass and windscreen claims, call O’Brien Glass directly on 13 16 16. Simply have the policy number and email address ready and they will do the rest.

We have engaged with our network of suppliers and are ready to deploy assessors and builders once access to impacted areas is available. If you need emergency or interim payments, please contact us.

Emergency repairs for commercial customers

For property emergency makesafe and water removal, our preferred builders are:

InsureMyTesla claims

To make a claim quickly, submit it online 24/7. 

You can also:

We’re working with Tesla Service Centres & our Authorised Repairer Network to help you as soon as we can reach the affected areas.

For more information, click here.

 

Life insurance claims

If you suffer a serious illness or accident that’s covered by a life insurance policy, we’ll handle your claim promptly and with the sensitivity it deserves. You can lodge your claim by contacting us by phone or email:

Please contact your financial adviser or Zurich when it is safe to do so.

 

Financial assistance

Support may be available for Zurich Life and OnePath Life customers who:

  • have been directly impacted by a weather event in natural disaster zones, or
  • are volunteering in natural disaster impacted regions or are with emergency response teams, to the detriment of their own financial wellbeing.

Please either contact your financial adviser or Zurich on 131 551 or OnePath on 133 667 when it is safe to do so to discuss your options.

 

Looking after your health

If you or someone you know has been impacted by natural disaster, here are some ways to look after your health and stay safe. 

 

Supporting customers experiencing vulnerability

We are committed to recognising and supporting customers experiencing vulnerability during this difficult time. Find out more about how we can help.

 

Emergency Services and current warnings

If you are affected by a natural disaster, please ensure you follow the advice of local authorities – see emergency contact details further below. 

Please remember to dial 000 in an emergency and always follow the advice and direction of emergency services.

For the latest information on severe weather events, please listen to local radio and monitor information from the below sources.

 

 State  State Emergency Service
 Australian Capital Territory  https://www.esa.act.gov.au/
 New South Wales  https://www.ses.nsw.gov.au/
 Northern Territory  https://www.pfes.nt.gov.au/
 Queensland  https://www.qfes.qld.gov.au/
 South Australia  https://www.ses.sa.gov.au/
 Tasmania  https://www.ses.tas.gov.au
 Victoria  https://www.ses.vic.gov.au
 Western Australia  https://www.dfes.wa.gov.au/