Important Information:

In the event of severe weather or natural disasters in the holiday season, the claims response teams are ready and prepared to assist our customers and brokers.

Once safe to do so please contact us directly for assistance, or lodge your claim online for your Motor and Property claims.

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Priority Settlement Service - Property

Zurich’s Priority Settlement service aims to pay small property claims faster and more efficiently so customers can get on with running their business. 

Faster claims processing

We have a team dedicated to fast-tracking small property claims where the item has already been repaired or replaced by the customer, or we have received reasonable replacement or repair quotes. Our target is for claims to be paid within 24-48 hours of receiving all required information, including:

  • An online claim form or loss description, date and GST details via email
  • EFT details of the customer
  • Replacement/repair invoice or quotation
  • A repair or damage report
  • Original purchase invoice

For event-specific requirements, refer to the table below.

How to claim

Simply lodge the claim online or via email at property.claims@zurich.com.au with supporting documentation attached. Once settlement is complete, we will process the payment directly into your customer’s bank account.

Supporting documentation required

The following information will help us to process your claim as quickly as possible. This is a guide only; in some situations more information will be required depending on the claim.

Insured event

Description and date of loss

EFT Details

Invoice/ quote

Damage Report

Proof of Ownership

Police Report

General Property - damage

General Property - theft

Minor stormwater damage


(building)


(contents and stock)

Fusion

Business interruption

Glass

How to lodge a claim

Lodge a claim online

Call 1800 611 372

Key benefits

  • Faster claims payment - target of five working days from notification
  • Streamlined process
  • Clear information requirements for customers

Eligible property claims have:

  • An anticipated loss of under $30,000
  • Known costs
  • Adequate supporting documentation

Frequently Asked Questions

On receipt of all required information, our claims payment will be processed within 48 hours. 

This is our preferred method of receiving new property claims.

Whilst we also offer lodgement via email and phone channels, using the online claim form is a great way to get the most relevant information to our Claims Team.

Not necessarily. It is always best to contact us if you are unsure but generally, only one quote is required should the claim be low value and non-complex.

A common sense approach will be taken as each claim is always considered on an individual basis. If the insured has the relevant documents available for every item, this will help us to validate the claim more quickly.

Proof of loss documentation include (but are not limited to):-

  • Original purchase invoices
  • Original purchase receipts
  • Instruction manuals of damaged item
  • Warranties
  • Photo/s of the damaged items
  • Original Packaging
  • Pre- loss valuations
  • Repair or maintenance reports
  • Bank Statements/Credit card receipts
  • Asset schedules

Our customers can contact O'Briens Glass on 13 16 16, they will lodge a claim directly with us and assist with glass repairs.

The process is easy and hassle free. O'Briens will arrange everything, including emergency board ups and required make safe glass repairs. O'Briens also take care of the approval process and will collect an excess directly from the client.

Zurich prefers to process payments via electronic funds transfer. This enables us to provide a quick and hassle-free payment to our customers. 

To facilitate this, the following information is required:-

  • Bank name
  • Account holder name
  • BSB
  • Account number

It is beneficial to provide this information at lodgement time so we can quickly process payment once your claim has been accepted.

Yes. Simply call 1800 611 372 to speak to our friendly Property Claims team who will be able to assist.