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We were there for them, we'll be there for you.

We don't just cover, we care.

At Zurich, we care about our customers and their businesses. We understand how important it is to get back to business quickly and efficiently after a loss.

Our compassionate specialist claims teams support customers and brokers through every step of the process. We want to find solutions that help our customers get back to normal after a claim, so they can focus on running their business.

Last year we paid out over $811 million in claims, helping customers across a range of industries to recover swiftly, with empathy and respect.

Our claims commitment

We're here to do more than provide cover. Our team are experts in offering support and understanding to all our customers in times of need. We treat each customer’s business as if it were our own and are committed to making the claims process as easy as possible.

In 2023, Zurich paid over

$811 million

in general insurance claims across 59,035 claims.

To us, these are much more than numbers. Behind every claim is a business experiencing challenging times, and we’re proud to be there when needed.

Find out more about our fast-track claims services:

Priority Repair Service
Priority Settlement Service

Understanding our claims data

We process a variety of claims, which reflects our customers’ diverse business needs. Below is a breakdown of the types of business risks we cover and the ways we protect our customers:

Total Claims Paid Marine 6% Financial Lines 6% Accident & Health 2% Liability 12% Workers Compensation 6% Motor 42% Property 26% $811m Total Claims Paid Motor 42% Property 26% Liability 12% Workers Compensation 6% Marine 6% Financial Lines 6% Accident & Health 2% $811m

Top claims reasons by product

Click on the products below to view the different claims types

26% 11% 10% 9% 7% Reversing Hit In Rear Damaged While Parked Hit Stationary Object Windscreen damage Windscreen damage 26% Hit Stationary Object 11% Reversing 10% Hit In Rear 9% Damaged While Parked 7%
Burglary Accidental Damage Malicious Acts Storm Theft 14% 10% 10% 10% 8% Burglary Accidental Damage Malicious Acts Storm Theft 14% 10% 10% 10% 8%
Faulty product or faulty workmanship Other financial loss Water Falls Impact or damage 35% 17% 15% 10% 5% Faulty product or faulty 
workmanship Other financial loss Water Falls Impact or damage 35% 17% 15% 10% 5%
Hitting Stationary Objects Being Hit By Moving Objects Being Hit By Falling Objects Falls On The Same Level Muscular Stress while handling objects 23% 11% 7% 6% 6% Hitting Stationary Objects Being Hit By Moving Objects Being Hit By Falling Objects Falls On The Same Level Muscular Stress while
handling objects 23% 11% 7% 6% 6%
Total Loss Of Cargo Other Cargo Damage Impact Or Falling Off Of Load Theft Pilferage 9% 6% 5% 4% Breakage Incl. Handling Damage 63% Total Loss Of Cargo Other Cargo Damage Impact Or Falling Off Of Load Theft Pilferage 9% 6% 5% 4% Breakage Incl. Handling Damage 63%
Financial Institutions Professional Liability Security and Privacy Protection Crime Directors & Officers Professional Indemnity Liability 53% 32% 3% 3% 2% Professional Indemnity Liability Financial Institutions Professional 
Liability Security and Privacy Protection Crime Directors & Officers 53% 32% 3% 3% 2%

Award-winning claims service

Our claims team has been recognised for its excellent customer service, winning the Mansfield Claims Award for Corporate Property and Casualty for the past 4 consecutive years.

At Zurich, we don't just cover, we care.

Discover the difference today.

Explore Insurance options

Zurich Insurance is available through independent insurance brokers who can assist you to obtain the right cover for your needs.

You can find a broker with the free Need a Broker service or call NIBA* on 1300 53 10 73  

*NIBA is the peak body for professional insurance brokers in Australia.