Important Information:

With severe weather events in parts of Australia, our claims response teams are working hard to support our customers and respond as quickly as possible.
Once safe to do so please contact us directly for assistance, or lodge your claim online for your Motor and Property claims.

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We were there for them, we'll be there for you.

We don't just cover, we care.

At Zurich, we care about our customers and their businesses. We understand how important it is to get back to business quickly and efficiently after a loss.

Our compassionate specialist claims teams support customers and brokers through every step of the process. We want to find solutions that help our customers get back to normal after a claim, so they can focus on running their business.

Last year we paid out over $901 million in claims, helping customers across a range of industries to recover swiftly, with empathy and respect.

Our claims commitment

We're here to do more than provide cover. Our team are experts in offering support and understanding to all our customers in times of need. We treat each customer’s business as if it were our own and are committed to making the claims process as easy as possible.

In 2024, Zurich paid over

$901 million

in general insurance claims across 60,053 claims.

To us, these are much more than numbers. Behind every claim is a business experiencing challenging times, and we’re proud to be there when needed.

Find out more about our fact-track claims services:

Priority Repair Service
Priority Settlement Service

Understanding our claims data

We process a variety of claims, which reflects our customers’ diverse business needs. Below is a breakdown of the types of business risks we cover and the ways we protect our customers:

Total Claims Paid Marine 6% Workers Compensation 6% Accident & Health 1% Liability 11% Financial Lines 7% Motor 43% Property 25% $901m Total Claims Paid Motor 43% Property 25% Liability 11% Financial Lines 7% Marine 6% Workers Compensation 6% Accident & Health 1% $901m

Top claims reasons by product

Click on the products below to view the different claims types

Windscreen damage 28% Hit stationary object 11% Reversing 9% Hit in rear 9% Damaged while parked 7%
Burglary Accidental damage Water Storm Theft 16% 13% 11% 8% 8%
Faulty product or faulty 
workmanship Asbestos or dust diseases Water Falls Impact or damage 45% 17% 11% 7% 5%
Being hit by moving objects Hitting stationary objects Falls from a height Falls on the same level Muscular stress while
handling objects 20% 13% 8% 6% 6%
Other cargo damage Total loss of cargo Theft pilferage Impact or falling off of load 7% 7% 6% 5% Breakage Incl. handling damage 51%

Award-winning claims service

Our claims team has been recognised for its excellent customer service, winning the Mansfield Claims Award for Corporate Property and Casualty for the past 4 consecutive years.

At Zurich, we don't just cover, we care.

Discover the difference today.

Explore Insurance options

Zurich Insurance is available through independent insurance brokers who can assist you to obtain the right cover for your needs.

You can find a broker with the free Need a Broker service or call NIBA* on 1300 53 10 73  

*NIBA is the peak body for professional insurance brokers in Australia.