Designing the Future. Together

Improving the accessibility of quality advice relies upon a vibrant growing advice profession, and we understand that for us all to deliver truly customer centred outcomes, we must approach change as true partners.

From day one, adviser engagement has been central to our own approach, and our program of face to face workshops, news updates, bespoke tools and regular research will continue throughout 2016.

It is through this engagement – and based on extensive adviser input – we have been able to organise our adviser support into 5 key pillars. We have called these pillars our 'Blueprints for the Future'.

Blueprint 01: Product Innovation

Changing times call for bright ideas. And just like you, we want more Australians to get, keep and understand quality protection. One of our blueprints to achieve this is by increasing the simplicity, affordability and sustainability of our life insurance solutions.

Our newly released 2016 risk offering includes:

• Lower Term & TPD rates for under 55s ¹
• New SmartValue packaging discount
• New Income Protector & Income Protector Plus
• Ten percent reduction on A1 rates

• 2 year rate certainty commitment

  Recognising the need for more certainty –and in response to adviser feedback -we are pleased to confirm that for new Zurich Wealth Protection policies written between 1 January 2016 and 31 December 2016 the only premium rate adjustments that will apply up until the second policy anniversary will be the normal age and CPI related increases. For these policies, this effectively keeps the underlying base rates unchanged for the first 2 years of cover and is designed to give you and your customers added confidence and certainty.

• Simpler pricing structure

We will continue to support advisers with a full solution spectrum, to suit a diverse range of advice models – from offerings for scaled advice or roboservices, to comprehensive solutions for fully bespoke advice.

1. Stepped non-smoker new business rates 30 to 60 death and 30 to 55 TPD.
This publication is dated 15 January 2016 and is of a general nature and does not take into account any personal objectives, situations or needs. This information is a summary for financial advisers only and there are relevant exclusions and conditions that you should consider before making a decision or recommendation about the product. You should refer to the current Zurich Wealth Protection Product Disclosure Statement (PDS) for further information or to apply for any of the products in the PDS. Zurich Australia Limited ABN 92 000 010 195 AFSLN 232510 and Zurich Australian Superannuation Pty Limited ABN 78 000 880 553 AFSLN 232500 are the issuers of Zurich Wealth Protection. Zurich Australia Limited 5 Blue Street North Sydney NSW 2060

Blueprint 02: Efficiency

A survey found that the most common way advisers were adapting to disruptive change was by exploring ways to become more efficient (38% of advisers). Zurich has a proven track record of delivering technology and service solutions that improve adviser and practice efficiency, and this will continue to be a major focus into the future.

Ask us about:

Zxpress

Remuneration Cash Flow modeller

Blueprint 03: Business & Marketing Management

The winds of disruptive change are forcing advisers to re-think every aspect of their business, including:

• The client segments they target
• The breadth and depth of their service offering
• How they charge for their advice
• How they structure their business

Zurich can provide a range of educational and business management resources designed to help advisers turn change into opportunity.

The Zurich Curriculum

Useful tools to access now

Blueprint 04: Customer Care and Advocacy

The best advertisement for quality advice is a happy customer.

Zurich has long understood the importance of the client engagement process and we continue to bring resources to market which help advisers tell compelling stories, in more engaging contemporary ways. Mobile technology is often at the heart of this.

Useful tools to access now

• Adviser Flipchart app – fully customisable with your logo and colours
• Client facing videos
• Mis-insurance research and flipchart
• Client onboarding whitepaper

Blueprint 05: Best Practice sharing

Identifying, rewarding and sharing best practice is a key way Zurich can support the increasing professionalism of advice.

Our support of programs such as AFA Adviser & Practice of the Year awards and Financial Standard’s Social Media excellence scholarship are just some examples of how we bring this commitment to life.

Useful tools to access now

• Adviser of the Year research library
• Adviser of the Year ‘Best of’ series
• Platinum Connections adviser forums
• Social media adviser case studies